Privacy Policy

1. Who We Are

Onward Ticket Portal is an online service that provides verified flight reservations (onward / dummy tickets) for visa applications, travel proof, and similar purposes. We operate entirely online and can be reached at support@onwardticketportal.com.

2. What We Collect

To issue and deliver your flight reservation, we collect only the information you voluntarily provide when booking. This typically includes:

• Full name — as it appears on your passport, required for the reservation
• Email address — to deliver your ticket and respond to support queries
• Phone number — for ticket issuance and order-related communication
• Nationality — required for accurate flight reservation details
• Date of birth — required by airline booking systems for reservation issuance

• We may also collect certain non-personal technical data automatically — such as device information, IP address, browser type, and basic usage data — via cookies or similar technologies (see section 9).

3. What We Do Not Collect

We do not collect more than what is needed to fulfill your order. We do not ask for passport numbers, financial documents, or other sensitive government-issued identifiers. Payment card details are handled exclusively by our payment processor and are never stored on our servers.

4. How We Use Your Data

Your information is used solely to process and confirm your booking and to communicate with you about it. Specifically, we use your data to:

• Issue and deliver your verified flight reservation
• Send your completed ticket, booking confirmations, and payment receipts to your email address
• Process corrections or re-issuances if requested
• Respond to support queries related to your order
• Send important service notices and — only if you subscribe — occasional product updates

5. Payment Information

Payments are processed securely through a third-party payment gateway. We accept major debit and credit cards and other supported methods offered by our processor. We do not store, log, or have access to your full card details at any point — all payment data is handled exclusively by our payment processor in line with applicable security standards (including PCI DSS where relevant).

6. Data Sharing

We do not sell, rent, or trade your personal data, and we do not share it with third parties for their marketing. We may share minimal data only with:

• Airline booking systems (GDS) — to create and hold your flight reservation
• Payment processors — solely to process your transaction securely
• Trusted service providers — such as hosting or email delivery partners who help us operate the service and must use your data only for our purposes

• We may also share information if required by law, regulation, or legal process, or to protect our rights, users, or the public. These third parties are bound by their own privacy and security obligations.

7. Data Retention

We retain your order data for up to 12 months from the date of purchase so we can assist with corrections, re-delivery, or support queries. We keep personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. After it is no longer needed — and in any event after the retention period above unless law requires otherwise — your personal data is securely deleted or anonymized.

8. Data Security

All data is transmitted over encrypted HTTPS connections. We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. Only authorized personnel handle personal data needed to fulfill bookings. While no system is completely immune, we are committed to maintaining appropriate safeguards.

9. Cookies & Tracking

Our website uses cookies to improve user experience and analyze site usage. Some cookies are essential for site functionality; others (such as analytics or performance cookies) help us understand how visitors use our site.

In compliance with privacy laws (including the EU GDPR), we inform visitors about cookies and obtain consent for non-essential cookies where required. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect some site functionality.

10. Your Rights

Depending on where you live, you may have rights under applicable data protection laws. You may ask to:

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate or outdated information
• Request deletion of your data, subject to any legal obligations
• Withdraw consent for any processing based on consent
• Object to or restrict certain processing, and request portability of your data, where those rights apply

11. International Compliance

We operate globally and comply with applicable data protection laws in regions such as the EU, UK, US, UAE, and others. We follow GDPR principles for EU and UK users and relevant laws such as the CCPA for California residents. (We do not sell personal data.)

Any international transfer of data is protected at a level required by law — for example, via approved data-transfer mechanisms for EU-origin data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of our service after any changes means you accept the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@onwardticketportal.com.